Trappenberg in het atrium van Naturalis

FAQ's

We're happy to answer them

Everything sorted out
for a well prepared visit

All your questions answered about your museum visit and the Rexperience.


 

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Museum visit
questions and answers

What are the opening times of the museum?

Naturalis is open every day from 10 am to 5 pm.

Are you open on public holidays?

Yes, we are open almost all public holidays. We are only closed on King's Day (April 27, 2026) and Christmas Day (December 25). We have two closing days for major maintenance. In 2026, these are: June 30 and September 1.

When are the restaurant and museum shop open?

The restaurant and museum shop are free to visit during opening hours. You don't need to have a museum ticket. 

I left something in the museum during my visit. What should I do?

Send an email to tickets@naturalis.nl , we will contact you as soon as possible.

How much does a ticket cost?

A ticket costs €18 per person. Children up to 3 years old can come in for free. The entire ground floor is accessible for free. This includes the LiveScience room, the restaurant, and the museum shop.

Rexperience
questions and answers

The time slots are already full on the day I want to visit the museum. Can I still get tickets?

Unfortunately not. This means the Rexperience is sold out for that day. If you still want to take a trip back in time, then please come back to the museum on another day and book your Rexperience tickets online in advance.

Can I visit the Rexperience on its own without a museum ticket?

No, the Rexperience is only available with a museum ticket.

Can I book Rexperience tickets if I already have a museum ticket?

Yes, please contact us at tickets@naturalis.nl or call +31 (0)71 - 7519 600. Our customer service is open from 09:00 to 12:00 and from 13:00 to 16:00 on weekdays, and from 10:00 to 12:00 and from 13:00 to 16:00 on weekends.

Can I visit for free with a Museumkaart?

Yes, if you have a valid Museumkaart (Museum card), you get free entry to Naturalis. Please book your tickets online in advance. A surcharge of €2 applies for the Rexperience.
If you book but then cannot come, we would hugely appreciate it if you could cancel your visit, so we can offer your tickets to another visitor.

Is the Rexperience free with a VriendenLoterij VIP CARD?

Yes, one adult may enter for free with a VIP CARD. We are grateful to VriendenLoterij for their support in launching the Rexperience. Please book your tickets online in advance. 

Is the Rexperience free with a Museumkaart?

No, the surcharge of €2 per person still applies.