Trappenberg in het atrium van Naturalis

FAQ's

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Everything sorted out
for a well prepared visit

All your questions answered about your museum visit and the Rexperience.


 

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Museum visit
questions and answers

What are the opening times of the museum?

Naturalis is open every day from 10 am to 5 pm.

Are you open on public holidays?

Yes, we are open almost all public holidays. We are only closed on King's Day (April 27, 2026) and Christmas Day (December 25). We have two closing days for major maintenance. In 2026, these are: June 30 and September 1.

When are the restaurant and museum shop open?

The restaurant and museum shop are free to visit during opening hours. You don't need to have a museum ticket. 

I left something in the museum during my visit. What should I do?

Send an email to tickets@naturalis.nl , we will contact you as soon as possible.

How much does a ticket cost?

A ticket costs €18 per person. Children up to 3 years old can come in for free. The entire ground floor is accessible for free. This includes the LiveScience room, the restaurant, and the museum shop.

Rexperience
questions and answers

Can I rearrange my Rexperience ticket?

Yes, please contact us at tickets@naturalis.nl or call +41 (0)71 - 7519 600. Our customer service is open from 09:00 to 12:00 and from 13:00 to 16:00 on weekdays, and from 10:00 to 12:00 and from 13:00 to 16:00 on weekends.

What if Rexperience is unexpectedly closed?

If the Rexperience has to close during your visit, we will try to rearrange your visit for later in the day. If not, you will receive a refund for your Rexperience ticket.