Trappenberg in het atrium van Naturalis

FAQ's

We're happy to answer them

Everything sorted out
for a well prepared visit

All your questions answered about your museum visit and the Rexperience.


 

Didn't find the answer?

Is your question missing? Please don't hesitate to contact our customer service.

Contact

Close menu
Close search Open search
Close search

Museum visit
questions and answers

What are the opening times of the museum?

Naturalis is open every day from 10 am to 5 pm.

Are you open on public holidays?

Yes, we are open almost all public holidays. We are only closed on King's Day (April 27, 2026) and Christmas Day (December 25). We have two closing days for major maintenance. In 2026, these are: June 30 and September 1.

When are the restaurant and museum shop open?

The restaurant and museum shop are free to visit during opening hours. You don't need to have a museum ticket. 

I left something in the museum during my visit. What should I do?

Send an email to tickets@naturalis.nl , we will contact you as soon as possible.

How much does a ticket cost?

A ticket costs €18 per person. Children up to 3 years old can come in for free. The entire ground floor is accessible for free. This includes the LiveScience room, the restaurant, and the museum shop.

Rexperience
questions and answers

Can I bring my pram into the Rexperience?

Unfortunately, we cannot accommodate prams or buggies in the Rexperience.

Is the Rexperience also available in English?

No, the Rexperience is only available in Dutch, with no subtitles.

Is the Rexperience suitable for everyone from 8 years old?

The Rexperience features lights and motion effects and is not recommended for visitors who might experience physical problems as a result of this.

How much does a ticket for the Rexperience cost?

The experience costs €2 per person, on top of your museum ticket.

Can I also buy tickets for the Rexperience at the museum?

Yes, but subject to availability, so we cannot guarantee tickets will still be available.

Do I need to book tickets?

Yes, this is the only way to guarantee entry. Book here now.