Everything sorted outfor a well prepared visit
What are the opening times of the museum?
We are open daily from 10am to 5 pm.
Are you also open on public holidays?
We are open almost all holidays, except for King's Day (April 27th), Leiden's 3rd of October Festival (October 3rd) and Christmas Day (December 25th).
What is your regular admission price?
Our regular admission price is €16 per person for visitors from 4 years. Children up to 3 years are free.
Do I need to buy a ticket online in advance?
Yes. The museum is only accessible with a ticket with start time. These can be ordered via tickets.naturalis.nl.
I bought tickets online but something came up, can I change the date?
Yes, this is possible. If you created an account, you can rebook your ticket(s) yourself up to one day before your visit. If you are unable to attend on the day itself or do not have an account, please contact our customer service department.
I bought tickets online but no longer wish to visit or am unable to visit. Can I get a refund?
We do not issue refunds, but the tickets can be changed to a later date. For this, please contact our customer service department.
An extra guest wants to come to the museum with me, is this possible?
Each visitor needs a ticket with a start time. Before arriving at the museum, check whether a ticket is available within your booked start time and purchase it online. Unfortunately, your start time may be fully booked by that point.
Do I have to enter the museum at the beginning of the starting time?
No, the start time covers a 30-minute period. Your visit must begin within these 30 minutes. In order to avoid queues, we would ask you to arrive no earlier than 15 minutes in advance.
Is the visit with a Museum card free?
Yes, with a Museum card you can visit our museum for free. Please keep in mind to order your ticket online in advance. If you unexpectedly aren't able to visit us, we really appreciate it if you cancel your visit. This will free up tickets for other visitors.
Can I buy a Museum card at the checkout?
Yes, this is possible. In the museum, you can visit the service desk to buy a Museum card. We do not refund tickets that have already been purchased online.
Is the visit with a BankGiro Loterij VIP-KAART free?
Yes, with a BankGiro Loterij VIP-KAART you can visit our museum for free. Please keep in mind to order your ticket online in advance.
I am a teacher/lecturer and would like to make an orientation visit to the museum with a voucher.
This will be possible from 1 July onwards. You will also need to book a ticket online in advance for this.
Are you still accessible for disabled visitors?
Yes. They are also the only visitors who are allowed to use the lift.
Do disabled and blind people get free access or a discount?
Disabled persons and blind people do not receive free admission or discounts. Companions, on the other hand, can enter for free. They can report to the service counter in the museum.
Are wheelchairs available?
Yes, a limited number of wheelchairs are available.
Do you use a group discount?
No, we do not use a group discount.
Do you have a parking lot and if so what are the parking costs?
Yes, we have a parking lot on the Mendelweg. The parking costs are €7.50 per day, hourly parking is not possible.
Am I guaranteed a parking space?
Naturalis has its own car park. Although we are expecting far fewer visitors than usual, we cannot give any guarantees.
Where can I find the general terms and conditions?
You can read our general terms and conditions online.
Is it safe to visit Naturalis?
Naturalis has taken all the measures required to ensure a safe and enjoyable visit. You can read about these measures in our house rules.
With whom and with how many people can I visit Naturalis?
If you belong to the same household or social unit, such as a family, partners or housemates, then you can visit the museum with more than one person.
Do we have to stay together as a group?
Yes. In order to guarantee the 1.5-meter distance during the visit, we would ask you to stay together as much as possible.
Who will ensure that the 1.5-meter distance is observed?
Although our attendants will ensure that the rules are observed, we would also ask our visitors to be responsible in this regard.
What if other visitors don't follow the rules?
Our attendants will make sure that the rules are followed. Visitors who fail to comply with the house rules will be approached and, if necessary, asked to leave.
One of my family members or I have developed COVID-19 symptoms (cold/fever/etc.). What should I do?
Unfortunately, in this case you are not allowed to come to Naturalis. You will be most welcome to visit once you have all been symptom-free for more than 24 hours. Already booked a ticket? In this case, contact our customer service department via email@example.com.
Does Naturalis provide visitor data for the Municipal Public Health Service's (GGD) source and contact tracing?
The Municipal Public Health Service's (GGD) have a legitimate interest in requesting visitor data for intensive source and contact tracing. In principle, museums will cooperate with such requests. Visitors who do not want their data to be shared are better off postponing their museum visit until this special situation is over.
Will extra cleaning take place during opening hours?
Certainly, we will ensure extra cleaning rounds throughout the day.
Will Naturalis provide hand sanitizer?
Yes, there are hand sanitizer points in several places.
Where can I wash and/or disinfect my hands?
Hand sanitizers are provided on pillars in several places throughout the building. Disinfectant wipes are provided at certain screens in the exhibition halls.
Can I visit the toilet at Naturalis?
Yes, but the options are more limited than before. As the 1.5-meter distance cannot be ensured in all toilets, some toilet blocks will be closed. The toilets will be cleaned more frequently than usual.
Can we get face masks from you?
Yes. We have custom made fabric face masks for sale in our shop at cost price (€ 4,95). It is not mandatory to wear a face mask during museum visits.
How many visitors will be in the museum at the same time during peak periods?
The new Naturalis is a large building. Our maximum capacity right now is 900 visitors at the same time. This is about a quarter of the capacity of our building.
Are the lifts accessible?
Yes, but only for disabled visitors. To prevent queues at the lifts, we cannot allow buggies or strollers in the museum.
What is a visit to Naturalis like now?
We have taken various measures to ensure the 1.5-meter distance and to keep visitors spread out. All visitors must book a ticket with a start time online in advance. There is also a fixed route through the exhibition halls, one-way traffic in the halls themselves if required and a dedicated entrance and exit. This route can be interrupted at specified points for a visit to the restaurant, shop or toilet. Plexiglass screens and hand sanitizer points will be installed at various locations.
Are any of the halls closed?
The exhibition halls are accessible, with the exception of a few rooms that do not offer enough space to maintain sufficient distance between visitors.
Will a visit to Naturalis be complete without these rooms?
We naturally wish to offer an enjoyable and rewarding experience. We have developed an expedition map, which takes visitors on a journey through nature in the museum. The tour takes in various halls and demos, allowing us to offer a complete visit to the museum.
Can I bring my own food and drinks with me?
Yes, there are picnic areas both outside and inside. You are not allowed to eat in the exhibition halls. In the restaurant, only food and drinks purchased on site may be consumed.
Is the restaurant open?
Yes. A host will guide you to your seat in the restaurant. One person from the group may go to the buffet area to pick up the order. We offer a complete range, from coffee, soft drinks, pastries, sandwiches and soup to hot and cold snacks. Only contactless payments are accepted.
Is the roof terrace accessible?
No, the roof terrace is not accessible.
Is there a cloakroom?
There is limited capacity in the cloakroom. We would therefore ask everyone to leave their coats and bags at home or in their car as much as possible.
Can I bring my stroller or buggy inside?
No. Unfortunately, due to the limited accessibility of the lifts and the modified routing during this period, it is not possible to bring a buggy or stroller with you. The lift is only accessible for disabled visitors.
How many children can I bring with me?
Groups that jointly form a household or ‘social unit’, such as a family, partners or housemates, can visit the museum together. At least one adult must always be present. Please note that buggies or strollers are not allowed in the museum.
Can I host a children's party at the museum?
No, group activities will not be possible until at least 1 September. We are currently only receiving visitors from the same household.
Will events, activities, educational programmes etc. still go ahead?
All events are cancelled until and including Tuesday September 1 2020.
We would already like to book a school visit for after the summer holidays, is this possible?
This is possible. You can find our special programs under Education (please take note that those programs are only offered in Dutch).