What are the opening times of the museum?
We are open daily from 10am to 5 pm.
Are you also open on public holidays?
We are open almost all holidays, except for King's Day (April 27th) and Christmas Day (December 25th).
What is your regular admission price?
Our regular admission price is €16 per person for visitors from 4 years. Children up to 3 years are free. You can visit LiveScience and all activities in this hall free of charge, just like the restaurant on the ground floor and the museum shop.
Do I need to buy a ticket online in advance?
We strongly advise you order your ticket with start time to ensure yourself of access to the museum. These can be ordered via tickets.naturalis.nl. If you only want to visit our permanent exhibitions, choose the option Visit Naturalis. If you also want to visit the temporary exhibition 'Nature's treasure trove - 200 years of Naturalis', choose the option Visit Naturalis + Nature's treasure trove.
Do I need to show a valid COVID-19 QR code at the entrance?
No, that isn't neccesary.
Does this also apply to the catering points in the museum?
If you want to visit our restaurant or cafe, you need to show a valid COVID-19 QR code as well as a valid proof of identity.
One of my family members or I have developed COVID-19 symptoms (cold/fever/etc.). What should I do?
Unfortunately, in this case you are not allowed to come to Naturalis. You will be most welcome to visit once you have all been symptom-free for more than 24 hours. Already booked a ticket? In this case, contact our customer service department via email@example.com.
Do I have to enter the museum at the beginning of the starting time?
No, the start time covers a 30-minute period. Your visit must begin within these 30 minutes. In order to avoid queues, we would ask you to arrive no earlier than 15 minutes in advance.
I am slightly delayed and can't make it to Naturalis within my starting time, what should I do?
That's no problem, we'll see you when you get here.
I bought tickets online but something came up, can I change the date?
Yes, this is possible. If you created an account, you can rebook your ticket(s) yourself up to one day before your visit. If you are unable to attend on the day itself or do not have an account, please contact our customer service via firstname.lastname@example.org before your starting time.
I bought tickets online but no longer wish to visit or am unable to visit. Can I get a refund?
We do not issue refunds, but the tickets can be changed to a later date. For this, please contact our customer service via email@example.com.
I have tickets for the period in which the museum was closed due to COVID-19, what should I do?
Your tickets remain valid until December 31, 2021. Contact firstname.lastname@example.org to schedule a new date for your visit.
An extra guest wants to come to the museum with me, is this possible?
We recommend booking a ticket with a starting time in advance. Before arriving at the museum, check whether a ticket is available within your reserved starting time and purchase it online.
Is the visit with a Museum card free?
Yes, with a valid and original Museum card you can visit our museum for free. Please keep in mind to order your ticket online in advance. If you unexpectedly aren't able to visit us, we really appreciate it if you cancel your visit. This will free up tickets for other visitors.
Can I buy a Museum card at the checkout?
Yes, this is possible (while stock last). In the museum, you can visit the service desk to buy a Museum card. We do not refund tickets that have already been purchased online.
Is the visit with a VriendenLoterij VIP-KAART free?
Yes, with a VriendenLoterij VIP-KAART you can visit our museum for free. Please keep in mind to order your ticket online in advance.
I am a teacher/lecturer and would like to make an orientation visit to the museum with a voucher.
Yes, this is possible. Book a ticket with starting time in advance.
I am working in (after) school care and would like to visit Naturalis with a group of children. Is that possible?
You are most welcome! Contact email@example.com for the possibilities.
Can I bring my stroller or buggy inside?
That's possible. But due to the limited capacity of the lifts we advice you to bring a buggy or stroller only if neccesary.
Can I bring my own food and drinks with me?
Clearly, you're free to bring your own food with you.
Are you still accessible for disabled visitors?
Yes. They are also the only visitors who are allowed to use the lift.
Do disabled and blind people get free access or a discount?
Disabled persons and blind people do not receive free admission or discounts. Companions, on the other hand, can enter for free. They can report to the service counter in the museum.
Are wheelchairs available?
Yes, a limited number of wheelchairs are available.
Can I bring my pet?
No, your beloved four-legged friend should stay at home. However, guide dogs are allowed.
Do you use a group discount?
No, we do not use a group discount.
Do you have a parking lot and if so what are the parking costs?
Yes, we have a parking lot on the Mendelweg. The parking costs are €7.50 per day, hourly parking is not possible. Parking tickets are only for sale in the museum.
Do you have charging points for electric cars?
Yes, there are two charging stations that can be used during the museum's opening hours.
Am I guaranteed a parking space?
Naturalis has its own car park. Unfortunately, we cannot give any guarantees concerning parking spaces. Naturalis is easily accessible by public transport. The museum is a 10-minute walk from Leiden station.
Do you take empty PET bottles?
From 1 July, a deposit has been introduced on small plastic bottles. Please hand in the bottles from our restaurant at regular collection points such as supermarkets if you want your deposit back. In Naturalis you can hand in your PET bottles in the special collection bins. The deposit benefits the conservation of biodiversity. For example, for research, educational projects or a special purchase.
Is my old voucher still valid?
Yes, if there is no expiry date on the voucher, it is still valid. Always book your ticket with a start time online.
I have a VVV-gift card, can I use this to pay in Naturalis?
Yes, that is possible. Choose the ticket category 'Other tickets with the right to a discount' online and hand in your VVV gift card at the ticket office in the museum. Please note that we cannot give change back for paper VVV gift cards.
Can I easily visit another museum from Naturalis?
The other museums are easy to reach on foot or by bike.
What is the breastfeeding policy?
Breastfeeding is natural and healthy and at Naturalis it can be done without any problem. We have several private areas for pumping. Ask one of our employees about the possibilities.
Is smoking allowed in Naturalis?
No, Naturalis is a family museum. That is why not only the museum, but also the surrounding area is smoke-free. For smokers (including e-cigarettes) we have set up special, covered areas outside, at a good distance from the entrances. Of course you can re-enter after your smoking break by showing your ticket.
Can I pay in the restaurant with an American Express credit card?
No, unfortunately that is not possible. Visa, Maestro, debit cards and cash are accepted.
I left something in the museum during my visit. What should I do?
Send an email to firstname.lastname@example.org , we will contact you as soon as possible.
From what age is the museum fun and educational for children?
There is something fun to discover for every age, whether you are 1 or 100. Young children love to gaze at the animals in our exhibition ‘Life’. In the LiveScience exhibition we have a book corner for the youngest. In ‘Workshop Past’ a dino play world is set up during the weekend and during holidays. The exhibition ‘Seduction’ has a part about baby animals, which will appeal to our youngest visitors. And in the Ice Age exhibition they can look over a miniature landscape through binoculars. In addition, we open curiosity cabinets on weekends and holidays, where our employees explain vividly about natural objects that you can actually touch.
Didn't find the answer?
Is your question missing? Please don't hesitate to contact our customer service.