All your questions aboutthe Rexperience
What is the Rexperience?
The Rexperience is no ordinary museum exhibit. It's an immersive experience! You'll travel back to the time T. rex Trix roamed the Earth, 66 million years ago. Who knows? Maybe you'll even meet this giant predator. Step inside our futuristic travel agency, board the capsule and blast off to adventure. It's a smooth ride back to the past... or maybe not?
What is the minimum age for the Rexperience?
The Rexperience is an immersive experience with shock effects and loud sounds. The Netherlands Youth Institute, which advises on parental guidance ratings, recommends a minimum age of 8 years. The Rexperience may be too scary and unsettling for young children. We therefore strongly advise against bringing children under the age of 8.
How long is the Rexperience?
The experience takes 20 minutes from start to finish.
What time should I arrive at the Rexperience?
Please be present at the Rexperience entrance on the third floor 5 minutes before your scheduled takeoff.
What happens if I miss my time slot?
If Rexperience tickets are still available for later that day, we will reschedule your booking. Please note that the Rexperience may be sold out on busy days.
I use a wheelchair. Can I visit the Rexperience?
Absolutely! One wheelchair place is available per time slot. To book, please contact our customer service. A companion ticket is free.
Are strollers allowed in the Rexperience?
Unfortunately, there is no room for strollers in the Rexperience.
Is the Rexperience also offered in English?
No, the Rexperience is only offered in Dutch. There are no subtitles.
Is the Rexperience suitable for everyone aged 8 and above?
The Rexperience is an attraction with light and movement effects and is therefore not recommended for visitors for whom this may cause physical problems.
What does the Rexperience cost?
Rexperience tickets are 2 euros per person. This is in addition to the museum entry price of 16 euros.
Do I need to book in advance?
Yes. To be sure of a place in the Rexperience, prebook your tickets on tickets.naturalis.nl. We recommend prebooking in all cases.
Can I book my Rexperience tickets in the museum?
If tickets to the Rexperience are not sold out on the day of your visit, you can book them in the museum. Availability is not guaranteed.
There are no time slots left on the day of my visit. Can I get tickets another way?
No. Unfortunately, this means Rexperience tickets are sold out for that day. If you still want to travel back in time with us, select a different date and prebook your Rexperience tickets online.
Can I visit the Rexperience without a museum ticket?
No, Rexperience tickets are only valid in combination with a museum entry ticket.
I have tickets to the museum. Can I still book Rexperience tickets?
Yes, get in touch with our customer service at firstname.lastname@example.org or +31 (0)71 - 7519 600. Customer service can be reached on weekdays from 9:00 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:00 p.m., and on weekends from 10:00 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:00 p.m.
I am a VriendenLoterij VIP cardholder. Do I get free entry to the Rexperience?
Yes. The Rexperience was launched thanks to the generosity of the VriendenLoterij (Friends Lottery). As a VIP cardholder, you are entitled to free entry. Please remember to prebook your ticket online.
I am a Museumkaart cardholder. Do I get free entry to the Rexperience?
No, there is a 2 euro surcharge for the Rexperience.
Something has come up and I need to change my booking. Can I change my tickets to another date?
Yes, just get in touch with our customer service at email@example.com or +31 (0)71 - 7519 600. Customer service can be reached on weekdays from 9:00 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:00 p.m., and on weekends from 10:00 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:00 p.m.
The Rexperience had a technical problem during my visit. Can I get a refund?
If the Rexperience has technical problems on the day of your museum visit, we will try to reschedule your ticket for later that day. If this is not possible, you will be refunded the cost of your Rexperience tickets.