Trappenberg in het atrium van Naturalis

FAQ's

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All your questions answered about your museum visit and the Rexperience.


 

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Museum visit
questions and answers

Can I bring my pet?

Sorry, only guide dogs are allowed.

Is there a space where I can use a breast pump?

Yes, please ask a staff member for more information.

Are there any other museums nearby that I can easily visit?

Yes, other museums in Leiden are within easy reach on foot or by bike.

Can I smoke at Naturalis?

Naturalis is a family museum,  so smoking is not allowed anywhere in the museum. This also applies to e-cigarettes. There are outdoor undercover smoking areas away from the entrance. Simply show your ticket to re-enter the museum afterwards.

I’m a teacher and want to scope out the museum first. Can I do this?

Yes, up to two people from your school or institution can do this. Please contact reserveringen@naturalis.nl from your school or institution email address.

I work at an after-school care facility. Can I visit Naturalis with a group of children?

Yes, we recommend making a reservation for this. Please contact reserveringen@naturalis.nl for more information.

Rexperience
questions and answers

What is the Rexperience?

The Rexperience is no ordinary museum exhibit... it’s an entire experience! You’ll take a trip back in time to 66 million years ago when Trix the T. rex lived.  Who knows, you might even get to meet this mighty carnivore. Step inside the futuristic travel agency, enter the capsule, and get ready for an adventure. Will you be brave enough to travel back in time?

Will I see Trix’s skeleton in the Rexperience?

No, her skeleton can be found in the Dinosaur Era gallery. The Rexperience is about travelling back to the time when Trix lived.

What ages is the Rexperience suitable for?

The Rexperience is an authentic experience, with loud noises and scary effects. The Netherlands Youth Institute, which also advises on film ratings, has set the recommended age at 8 years old. Rexperience might be too frightening and unpleasant for younger children, so we strongly advise against bringing children under 8 years old. Children under 12 years of age can only visit the Rexperience if accompanied by an adult.

How long does the Rexperience last?

The experience lasts 20 minutes in total.

What time should I arrive at the Rexperience?

Please arrive five minutes before your time slot starts at the entrance on the 3rd floor.

What if I miss my time slot?

If there is still space, we can rearrange your experience. Please note we might not be able to do this on busy days.