Trappenberg in het atrium van Naturalis

FAQ's

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All your questions answered about your museum visit and the Rexperience.


 

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Museum visit
questions and answers

Can I pay with an American Express Credit Card?

No, but we do accept Visa, Mastercard, and bank debit cards at the ticket desk, shop, and restaurant.

Do you recycle empty PET bottles?

Yes, you can recycle these at various points around the museum, but we’re unable to return your deposit. The proceeds from deposits go to biodiversity projects, such as research, educational projects, or special purchases.

Can I visit for free with a Museumkaart?

Yes, if you have a valid Museumkaart (Museum card), you get free entry to Naturalis. Please book your tickets online in advance. A surcharge of €2 applies for the Rexperience.
If you book but then cannot come, we would hugely appreciate it if you could cancel your visit, so we can offer your tickets to another visitor.

Can I buy a Museumkaart at Naturalis?

Yes, but only while stocks last. When booking your tickets online, select the ‘With a museum card’ category. You can then buy the card at the museum ticket desk. We cannot give any refunds for tickets you have already bought. You don’t need to show any ID to purchase this card. Click here for more information about the Museumkaart.

Is the VriendenLoterij VIP CARD valid?

Yes, one valid VIP CARD grants free entry for one adult. Please book your tickets online in advance.
If you book but then cannot come, we would hugely appreciate it if you could cancel your visit, so we can offer your tickets to another visitor. Click here for more information on and the terms & conditions of the VriendenLoterij VIP CARD.

Can I pay with a VVV gift card?

Yes, but only with the standard VVV gift card. We don’t accept other types, such as the paper voucher and the Lekker & Weg gift card. Select the ‘With a discount’ ticket category online and hand in your VVV gift card at the ticket desk in the museum. 

Rexperience
questions and answers

What is the Rexperience?

The Rexperience is no ordinary museum exhibit... it’s an entire experience! You’ll take a trip back in time to 66 million years ago when Trix the T. rex lived.  Who knows, you might even get to meet this mighty carnivore. Step inside the futuristic travel agency, enter the capsule, and get ready for an adventure. Will you be brave enough to travel back in time?

Will I see Trix’s skeleton in the Rexperience?

No, her skeleton can be found in the Dinosaur Era gallery. The Rexperience is about travelling back to the time when Trix lived.

What ages is the Rexperience suitable for?

The Rexperience is an authentic experience, with loud noises and scary effects. The Netherlands Youth Institute, which also advises on film ratings, has set the recommended age at 8 years old. Rexperience might be too frightening and unpleasant for younger children, so we strongly advise against bringing children under 8 years old. Children under 12 years of age can only visit the Rexperience if accompanied by an adult.

How long does the Rexperience last?

The experience lasts 20 minutes in total.

What time should I arrive at the Rexperience?

Please arrive five minutes before your time slot starts at the entrance on the 3rd floor.

What if I miss my time slot?

If there is still space, we can rearrange your experience. Please note we might not be able to do this on busy days.