Museum visit
questions and answers

Do I need to buy a ticket in advance?

To guarantee entry, please book your tickets online with a start time to enter the museum. You can also use your Museumkaart (Museum Card) or VriendenLoterij VIP CARD when booking.

Do I have to enter exactly at my start time?

The start time is a 30-minute time block, so please arrive within half an hour of your start time. If you’re running late, please contact customer service at tickets@naturalis.nl.

Can I reschedule my tickets?

Yes, please contact us at tickets@naturalis.nl.

Can I cancel my tickets?

Unfortunately, we can't give refunds, but you can change your tickets to another date. Please contact our customer service team at tickets@naturalis.nl.

Do you use a group discounts?

No, sorry, we can’t offer any group discounts.

Can I pay with cash at the museum?

Yes, we accept cash at the ticket desk and in the shop. However, the restaurant only accepts debit or credit cards.

Rexperience
questions and answers

What is the Rexperience?

The Rexperience is no ordinary museum exhibit... it’s an entire experience! You’ll take a trip back in time to 66 million years ago when Trix the T. rex lived.  Who knows, you might even get to meet this mighty carnivore. Step inside the futuristic travel agency, enter the capsule, and get ready for an adventure. Will you be brave enough to travel back in time?

Will I see Trix’s skeleton in the Rexperience?

No, her skeleton can be found in the Dinosaur Era gallery. The Rexperience is about travelling back to the time when Trix lived.

What ages is the Rexperience suitable for?

The Rexperience is an authentic experience, with loud noises and scary effects. The Netherlands Youth Institute, which also advises on film ratings, has set the recommended age at 8 years old. Rexperience might be too frightening and unpleasant for younger children, so we strongly advise against bringing children under 8 years old. Children under 12 years of age can only visit the Rexperience if accompanied by an adult.

How long does the Rexperience last?

The experience lasts 20 minutes in total.

What time should I arrive at the Rexperience?

Please arrive five minutes before your time slot starts at the entrance on the 3rd floor.

What if I miss my time slot?

If there is still space, we can rearrange your experience. Please note we might not be able to do this on busy days.