Trappenberg in het atrium van Naturalis

FAQ's

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for a well prepared visit

All your questions answered about your museum visit and the Rexperience.


 

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Museum visit
questions and answers

Is my old Naturalis voucher still valid?

Yes, if there is no expiry date on the voucher, it is still valid. Please book your tickets online in advance.

Can I bring a pram or buggy into the museum?

As lift capacity is limited, please consider leaving your pram or buggy at home.  If this isn’t possible, then you’re welcome to bring it to Naturalis. Stroller wagons, bicycle carts, and bike trailers are not allowed in the museum on weekends and during school holidays. If you want to use one to carry children, then we might allow it on quieter days in the week.  Naturalis staff may refuse these at their discretion.

Are people with a disability entitled to free entry or a discount?

No, but a companion may come for free.

Are wheelchairs available?

Yes, we have a limited number available. Please ask a staff member to borrow a wheelchair when you arrive. Unfortunately, it’s not possible to book one in advance.

Are there accessible toilets available?

Accessible toilets can be found on the ground floor and 9th floor.

Can I bring my pet?

Sorry, only guide dogs are allowed.

Rexperience
questions and answers

Can I rearrange my Rexperience ticket?

Yes, please contact us at tickets@naturalis.nl or call +41 (0)71 - 7519 600. Our customer service is open from 09:00 to 12:00 and from 13:00 to 16:00 on weekdays, and from 10:00 to 12:00 and from 13:00 to 16:00 on weekends.

What if Rexperience is unexpectedly closed?

If the Rexperience has to close during your visit, we will try to rearrange your visit for later in the day. If not, you will receive a refund for your Rexperience ticket.